Terms of service

OVERVIEW
Welcome to Atiro! The terms "we", "us" and "our" refer to Atiro. Atiro operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Atiro is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

1. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement.

  • The information you provide is accurate and complete.

2. Account Terms

If you create an account with ATIRO, you are responsible for:

  • Maintaining the confidentiality of your account credentials.

  • Restricting access to your account.

  • Keeping your account information accurate and up to date.

  • All activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful purposes.

3. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • Applicable taxes, shipping charges, and other fees will be displayed during checkout.

  • Payment must be completed before an order is processed.

  • We accept payments through authorized payment gateways available on our website.

If a payment is declined or fails, we reserve the right to cancel the order.

4. Product Descriptions

We strive to ensure that product descriptions, images, colors, sizing information, and specifications are accurate.

However:

  • Actual product colors may vary depending on your device or display settings.

  • Minor variations in color, stitching, or finish may occur.

  • We do not guarantee that all descriptions are entirely free from errors.

If an error is discovered, we reserve the right to correct it at any time.

5. Order Acceptance

Placing an order does not guarantee acceptance.

We reserve the right to:

  • Refuse or cancel any order.

  • Limit product quantities.

  • Cancel orders suspected of fraud or unauthorized activity.

  • Cancel orders due to pricing or inventory errors.

If payment has already been received for a cancelled order, an appropriate refund will be processed.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines displayed on our website.

Delivery times may vary depending on:

  • Customer location

  • Courier partner availability

  • Weather conditions

  • Public holidays

  • Events beyond our reasonable control

While we strive for timely delivery, estimated delivery dates are not guaranteed.

Customers are responsible for providing accurate shipping information.

7. Returns and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Generally:

  • Items must be returned unused, unwashed, and in their original condition with tags attached.

  • Requests must be made within the return period stated in our Return Policy.

  • Refunds will be processed through the original payment method where applicable.

  • Certain products, promotional items, or customized products may not be eligible for return.

Please refer to our dedicated Return & Refund Policy for complete details.

8. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Product designs

  • Images

  • Graphics

  • Videos

  • Text

  • Website layout

is owned by or licensed to ATIRO and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written permission.

9. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Distribute malware or harmful software.

  • Interfere with website security or functionality.

  • Copy or exploit website content without authorization.

  • Engage in fraudulent transactions.

  • Impersonate another individual or entity.

  • Use automated tools to scrape or collect data from the website without permission.

Violation of these Terms may result in account suspension, cancellation of orders, or legal action where appropriate.

10. Limitation of Liability

To the fullest extent permitted by applicable law:

ATIRO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to:

  • Use of the website.

  • Delays in delivery.

  • Product availability.

  • Temporary service interruptions.

  • Third-party service failures.

  • Technical issues beyond our reasonable control.

Our total liability for any claim relating to an order shall not exceed the amount paid by the customer for that order, except where applicable law provides otherwise.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

11. Third-Party Services

Our website may use or link to third-party services including:

  • Payment gateways

  • Shipping partners

  • Analytics providers

  • Marketing tools

  • Social media platforms

We are not responsible for the content, availability, or practices of third-party services.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when published on this page, unless otherwise stated. Continued use of the website after updates constitutes acceptance of the revised Terms.

14. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts in [CITY], [STATE], India.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

ATIRO

Email: Support@atiro.in

Customer Support: 24x7

Business Address: [BUSINESS ADDRESS]

We will make reasonable efforts to respond to your inquiries as promptly as possible.