Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mailshivanshthakur@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mailshivanshthakur@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mailshivanshthakur@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mailshivanshthakur@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mailshivanshthakur@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We have a 7-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mailshivanshthakur@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mailshivanshthakur@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At ATIRO, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully.

Return Eligibility

You may request a return if the following conditions are met:

The return request is made within [7 Days] of receiving your order.
The item is unused, unwashed, unworn, and in its original condition.
All original tags, labels, and packaging are intact.
The item is returned with the original invoice or proof of purchase.

We reserve the right to decline returns that do not meet these conditions.

Return Timeframe

Return requests must be submitted within [7 Days] of delivery.
Once your request is approved, the product should be shipped or picked up within the timeframe communicated by our support team.

How to Request a Return

To initiate a return:

Contact us at Support@atiro.in.
Provide your order number and the reason for the return.
Include photos if the product is damaged, defective, or incorrect.
Our team will guide you through the return process.

Refund Process

Once we receive and inspect the returned item:

We will notify you of the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method.
Refunds are generally completed within [3–5 Business Days], depending on your payment provider or bank.

Shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

Exchange Policy

We offer exchanges for eligible items, subject to product availability.

Exchanges may be requested for:

Size issues
Incorrect product received
Damaged or defective products

If the requested replacement is unavailable, we may offer an alternative product, store credit, or a refund, as applicable.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

Contact Support@atiro.in within [24–48 Hours] of delivery.
Share your order number along with clear photos or videos of the product and packaging.
After verification, we will arrange a replacement, exchange, or refund, depending on the circumstances.

Please do not use or wash the product before reporting the issue.

Non-Returnable Items

The following items are generally not eligible for return or exchange:

Products that have been worn, washed, or altered.
Items returned without original tags or packaging.
Customized or personalized products.
Gift cards, if applicable.
Products marked as "Final Sale" or "Non-Returnable."
Returns requested after the eligible return period.

Return Shipping Costs

If the return is due to a damaged, defective, or incorrect product, ATIRO will bear the return shipping cost.
For returns due to size preference, change of mind, or other customer-related reasons, return shipping charges may be the customer's responsibility unless otherwise stated.

Any applicable charges will be communicated before the return is processed.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may request a return after delivery if the item is eligible under this policy.